CONSUMER PRIVACY AND PROTECTION POLICY

Your Privacy is of utmost importance to us and protection of your Personal Data is a key commitment for us. We collect and generate various data points from and about you without any form of discrimination or unfair business practices.

We are governed by the provisions of applicable laws in Tanzania including the Bank of Tanzania Financial Consumer Protection Regulations, 2019 and the TCRA Electronic and Postal Communications Consumer Protection Regulations, 2018 to maintain the privacy of your Personal Data.

I. Personal Data

This is information about you that you give us by filling in forms in the App or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use the App, subscribe to any of our services, search for a product, place an order in the App, submit a query, and when you report a problem with the App.

II. Sharing of Your Personal Data

Any Personal Data that we have access to shall never be shared without your consent. In our business and operational processes, we only share the data on a partial and “need-to-know” basis to designated personnel or partners or service providers.

We will share your data in following cases:

1. It is directed or required by legal/ regulatory / statutory / governmental authorities under applicable laws/ regulations though a legally obligated request.
2. It is required to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations.
3. To administer the Services including troubleshooting, data analysis, testing, research, keeping the Services safe and secure, improve the Services and promotional offers or new services in an effective manner for you.
4. For statistical or research purposes where it shall not be published in a form that could reasonably be expected to identify the data subject
5. Where we believe on reasonable grounds that the use or sharing is necessary to prevent or lessen a serious and imminent threat to your the life or health or another person, or to public health or safety

III. Usage of Your Personal Data

We use your Personal Data ONLY in our business activities such as:

1. To facilitate the transactions or report on these transactions
2. To take up or investigate any complaints/claims/disputes
3. To respond to your queries or feedback submitted by you
4. To verify your identity for us to provide products/services to you
5. To carry credit checks, screenings or due diligence checks as lawfully required by us
6. To undertake financial/ regulatory reporting, and maintain various risk management models
7. To undertake research and analytics for offering or improving our products/services and their security and service quality
8. For offers selection and promotional updates

VI. Links to other websites

Our website may contain links to other websites which are not maintained by us. This privacy policy only applies to us. You are requested to read the other websites’ privacy policies when visiting these websites.

V. Reasonable Security Practices and Procedures

We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorized access, modification or disclosure. We use latest secure server layers encryption and access control on our systems. Please do not share your Bodasafari App login, password and OTP details with anybody.

VI. Contact us

For more information about our consumer privacy policy and usage, you can visit our website at www.bodasafari.co.tz

BY ACCEPTING THE CUSTOMER TERMS AND CONDITIONS, YOU AGREE TO THE TERMS OF THIS CONSUMER PRIVACY AND PROTECTION POLICY